2004 Customer Service Conference Proceedings
by James Symons;Multiple Contributors (9781583213131)

2004 Customer Service Conference Proceedings

James Symons;Multiple Contributors

Release Date: 15 April 2004
Format: Paperback
Category: Customer Service
Publisher: American Water Works Association
ISBN: 9781583213131
ISBN-10: 1583213139

Proceedings from second annual AWWA Customer Service Conference which addresses the pressing and timely issues of facing the utility industry. Topics include emergency call center, Customer Information Systems, customer communications, performance measures, employee evaluation, operations optimization, strategic planning, performance evaluations, credit and collections best practices, and new technology. This new event took place in April, 2004, San Diego, CA.

AUD $136.95

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