Cengage Learning
Release Date: 07 March 2000
Format: Paperback
Category: Computing & Information Technology
Publisher: Cengage Learning
ISBN: 9780760071519
ISBN-10: 0760071519
Release Date: 07 March 2000
Format: Paperback
Category: Computing & Information Technology
Publisher: Cengage Learning
ISBN: 9780760071519
ISBN-10: 0760071519
Students learn to use help desk tools through hands-on projects using current help desk software. It includes an academic-version of a help desk software package with each textbook. Students log, track, and escalate calls, resolve problems using a knowledge base, generate reports, and more. The Instructor's Resource Kit helps instructors prepare for class with lecture notes, answers to homework problems, Course Test Manager software, a testbank, amongst other things.
USD $64.95
Dispatch: 3 to 7 business days, stock levels permitting
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