Business of IT Dollars: How to Improve Service and Lower Costs The
by Ryan Robert & Raducha-Grace Tim (9780137000616)

The "Business of IT Dollars: How to Improve Service and Lower Costs" captures a combination of current, relevant business approaches to achieve your IT organization''s objectives through real-world IT business practices that improve service and lower costs. Two of IBM's leading experts give practical examples of how to bring business discipline to IT - including identifying specific methods to implement key IT service management using ITIL that improve business performance and develop more effective IT financial management tools. To illustrate these recommendations, the book provides a series of case studies provided real-world success stories of IT organizations that have achieved measurable outcomes.
The book begins with the areas receiving the greatest focus - IT service management, including ITIL V3, that improves service and IT financial management that demonstrates the value of IT and reduces your costs. The authors then discus areas that will become greater focus areas, including IT organizational alignment to their customers and business objectives, performance measurement, and how to leverage IT to contribute to increased revenue.

USD $43.85

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