Cisco TelePresence Systems (CTS) systems create live, face-to-face meeting experiences, providing a breakthrough virtual conferencing and collaboration experience that transcends anything previously achievable by videoconferencing. While the business case for deploying CTS is compelling, implementation can be challenging. In this book, three leading Cisco experts cover everything technical professionals and managers need to know to successfully design, operate, and manage CTS in their environments. Written by the leading Cisco CTS technical experts, this book covers all the components and elements of a working CTS solution: video, audio, QoS, security, call processing, calendaring integration, concierge services, operations, management, and much more. Four detailed case studies illustrate key concepts through realistic deployment scenarios.