Customer Service Books, CDs, DVDs

Customer Service Books, CDs, DVDs

Back to Professional and Technical - Books,CDs,DVDs

!Wow!: Deje Al Cliente Boquiabierto Con Un Servicio Fuera de Serie
!Wow!: Deje Al Cliente Boquiabierto Con Un Servicio Fuera de Serie
John Bush
$24.87 
10 Steps to Successful Social Networking for Business
Darin Hartley
$29.19 
2004 Customer Service Conference Proceedings
James Symons;Multiple Contributors
$158.05 
A Fresh Approach 2 Excellent Customer Service: You're the Doctor. . . So Fix the Problem!
Curtis A Cowan
$19.01 
A Paradigm of Customer Recovery: Customer Care from a Practical Approach
A Paradigm of Customer Recovery: Customer Care from a Practical Approach""
Ken G Dawson
$23.32 
A Simple Guide to Keep the Customer Happy and Healthy
A Simple Guide to Keep the Customer Happy and Healthy
Samuel Rose
$25.27 
Abrace A Sus Clientes: El Metodo Probado Para Personalizar las Ventas y Lograr Resultados Sorprendentes = Hug Your Customers
Abrace A Sus Clientes: El Metodo Probado Para Personalizar las Ventas y Lograr Resultados Sorprendentes = Hug Your Customers
Jack Mitchell
$16.59 
Are You Being Served Yet?: Customer Service Evolution
Are You Being Served Yet?: Customer Service Evolution
Ron Berger
$53.55 
ASTD Handbook for Measuring and Evaluating Training
Patricia Pulliam Phillips
$190.17 
Bag the Elephant: How to Win and Keep Big Customers
Bag the Elephant: How to Win and Keep Big Customers
Steve Kaplan
$29.19 
Be Our Guest: Perfecting the Art of Customer Service
Be Our Guest: Perfecting the Art of Customer Service
Disney Institute;Michael D Kinni TedEisner
$16.02 
Be Our Guest: Perfecting the Art of Customer Service
Be Our Guest: Perfecting the Art of Customer Service
Disney Institute;Michael D Eisner
$32.27 
Beyond Customer Service (Revised)
Beyond Customer Service (Revised)
Richard F Gerson
$23.14 
Building Customer-Brand Relationships
Building Customer-Brand Relationships
Don E Schultz;Marian Barnes Beth EAzzaro
$195.02 
Call Center Benchmarking: Deciding If Good is Enough
Call Center Benchmarking: Deciding If Good is Enough
Jon Anton;DavidIchor Gustin
$42.82 
Call Center Customer Relationship Management Handbook and Study Guide Version 2.1
Call Center Customer Relationship Management Handbook and Study Guide Version 2.1
Brad Cleveland;Debbie Harne
$291.22 
Call Center Performance Enhancement Using Simulation and Modeling
Jon Anton;Vivek Hall BillBapat
$115.79 
Calming Upset Customers, Fourth Edition: Stay in Control in Any Situation
Rebecca Morgan
$21.87 
Calming Upset Customers, Third Edition Calming Upset Customers, Third Edition: Staying Effective During Unpleasant Situations Staying Effective During
Calming Upset Customers, Third Edition Calming Upset Customers, Third Edition: Staying Effective During Unpleasant Situations Staying Effective During
Rebecca L Morgan
$20.41 
Competing
Michael E Smith
$155.71 
Crafting Customer Value: The Art and Science
Peter Duchessi
$47.11 
Create Devoted Customers: Winfluence Secrets for Immediate Customer Service Improvement
Dennis L Rosen
$51.12 
Creating Customer Love: Make Your Customers Love You So Much They'll Never Go Anyplace Else!
Dave Ratner
$21.87 
Crisp: Customer Satisfaction, Third Edition Crisp: Customer Satisfaction, Third Edition: Practical Tools for Building Important Relationships Practica
Crisp: Customer Satisfaction, Third Edition Crisp: Customer Satisfaction, Third Edition: Practical Tools for Building Important Relationships Practica
Dru Scott
$23.14 
Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer
Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer
William B Martin
$20.41 
Crisp: Retailing Smarts Series: Providing Personalized Customer Service Big Book
Crisp: Retailing Smarts Series: Providing Personalized Customer Service Big Book
Taggart Robert;Debbie Publications CrispWoodbury
$36.51 
Critical Thinking in Consumer Behavior: Cases and Experiential Exercises
Critical Thinking in Consumer Behavior: Cases and Experiential Exercises
Judy Graham
$128.07 
Customer Astonishment: 10 Secrets to World-Class Customer Care
Customer Astonishment: 10 Secrets to World-Class Customer Care
Darby Checketts;Paul B Brown
$21.87 
Customer Friendly: The Organizational Architecture of Service
Customer Friendly: The Organizational Architecture of Service
James Ziegenfuss
$78.54 
Customer Friendly: The Organizational Architecture of Service
Jr Ziegenfuss James T
$139.40 
Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits
Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits
Lerzan Aksoy;Timothy L Bejou DavidKeiningham
$71.61 
Customer Service and Beyond
Customer Service and Beyond
Dawn Mushill
$31.14 
Customer Service Done Right
Customer Service Done Right
Zarifa Willard
$54.42 
Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service
Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service
Ivanka Menken
$67.20 
Customer Service Nightmares
Customer Service Nightmares
Nancy J Friedman
$18.95 
Customer Service Skills for Success
Customer Service Skills for Success
Robert W Lucas
$156.73 
Customer Service-Wbs
Steck-Vaughn Company
$26.54 
Customer Service: A Practical Approach
Elaine K Harris
$119.82 
Customer Service: A Practical Approach
Customer Service: A Practical Approach
Elaine K Harris
$112.68 
Customer Service: Aiming for Excellence
Customer Service: Aiming for Excellence
Timothy P Bonomo
$27.71 
Customer Service: Career Success Through Customer Loyalty
Paul R Timm
$144.23 
Customer Service: Career Success Through Customer Loyalty
Paul R Timm
$153.82 
Customer-Driven Change: What Customers Know, Employees Think, and Managers Overlook
Customer-Driven Change: What Customers Know, Employees Think, and Managers Overlook
Bud Taylor
$39.43 
Dancing with the Customer: 101 Lessons Towards Service Supremacy
Dancing with the Customer: 101 Lessons Towards Service Supremacy
Paul Dorrian
$21.87 
Delivering Unforgettable Customer Service: The Guide for Implementing Perfect Service in Your Organization
Delivering Unforgettable Customer Service: The Guide for Implementing Perfect Service in Your Organization
Ivanka Menken
$67.20 
Earning Success: Do You Know What You Don't Know?
Bill Lisowski
$20.48 
Exceeding Customer Expectations: What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers
Exceeding Customer Expectations: What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers (CD)
Kirk Kazanjian;Alan Sklar
$37.99 
Excellence in Service: Advanced + CBT, Instructor's Edition
Axzo Press
$43.90 
Excellence in Service: Advanced, Student Manual
Axzo Press
$43.90 
Excellence in Service: Basic + CBT, Instructor's Edition
Axzo Press
$43.90 


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