Customer Service Books, CDs, DVDs

Customer Service Books, CDs, DVDs

Back to Professional and Technical - Books,CDs,DVDs

!Wow!: Deje Al Cliente Boquiabierto Con Un Servicio Fuera de Serie
!Wow!: Deje Al Cliente Boquiabierto Con Un Servicio Fuera de Serie
John Bush
AUD $25.49
10 Steps to Successful Social Networking for Business
Darin Hartley
AUD $29.92
2004 Customer Service Conference Proceedings
James Symons;Multiple Contributors
AUD $162.00
A Fresh Approach 2 Excellent Customer Service: You're the Doctor. . . So Fix the Problem!
Curtis A Cowan
AUD $19.49
A Paradigm of Customer Recovery: Customer Care from a Practical Approach
A Paradigm of Customer Recovery: Customer Care from a Practical Approach""
Ken G Dawson
AUD $23.90
A Simple Guide to Keep the Customer Happy and Healthy
A Simple Guide to Keep the Customer Happy and Healthy
Samuel Rose
AUD $25.90
Abrace A Sus Clientes: El Metodo Probado Para Personalizar las Ventas y Lograr Resultados Sorprendentes = Hug Your Customers
Abrace A Sus Clientes: El Metodo Probado Para Personalizar las Ventas y Lograr Resultados Sorprendentes = Hug Your Customers
Jack Mitchell
AUD $17.00
Are You Being Served Yet?: Customer Service Evolution
Are You Being Served Yet?: Customer Service Evolution
Ron Berger
AUD $54.89
ASTD Handbook for Measuring and Evaluating Training
Patricia Pulliam Phillips
AUD $194.93
Bag the Elephant: How to Win and Keep Big Customers
Bag the Elephant: How to Win and Keep Big Customers
Steve Kaplan
AUD $29.92
Be Our Guest: Perfecting the Art of Customer Service
Be Our Guest: Perfecting the Art of Customer Service
Disney Institute;Michael D Kinni TedEisner
AUD $16.42
Be Our Guest: Perfecting the Art of Customer Service
Be Our Guest: Perfecting the Art of Customer Service
Disney Institute;Michael D Eisner
AUD $33.08
Beyond Customer Service (Revised)
Beyond Customer Service (Revised)
Richard F Gerson
AUD $23.72
Building Customer-Brand Relationships
Building Customer-Brand Relationships
Don E Schultz;Marian Barnes Beth EAzzaro
AUD $199.90
Call Center Benchmarking: Deciding If Good is Enough
Call Center Benchmarking: Deciding If Good is Enough
Jon Anton;DavidIchor Gustin
AUD $43.89
Call Center Customer Relationship Management Handbook and Study Guide Version 2.1
Call Center Customer Relationship Management Handbook and Study Guide Version 2.1
Brad Cleveland;Debbie Harne
AUD $298.50
Call Center Performance Enhancement Using Simulation and Modeling
Jon Anton;Vivek Hall BillBapat
AUD $118.69
Calming Upset Customers, Fourth Edition: Stay in Control in Any Situation
Rebecca Morgan
AUD $22.42
Calming Upset Customers, Third Edition Calming Upset Customers, Third Edition: Staying Effective During Unpleasant Situations Staying Effective During
Calming Upset Customers, Third Edition Calming Upset Customers, Third Edition: Staying Effective During Unpleasant Situations Staying Effective During
Rebecca L Morgan
AUD $20.92
Competing
Michael E Smith
AUD $159.60
Crafting Customer Value: The Art and Science
Peter Duchessi
AUD $48.29
Create Devoted Customers: Winfluence Secrets for Immediate Customer Service Improvement
Dennis L Rosen
AUD $52.40
Creating Customer Love: Make Your Customers Love You So Much They'll Never Go Anyplace Else!
Dave Ratner
AUD $22.42
Crisp: Customer Satisfaction, Third Edition Crisp: Customer Satisfaction, Third Edition: Practical Tools for Building Important Relationships Practica
Crisp: Customer Satisfaction, Third Edition Crisp: Customer Satisfaction, Third Edition: Practical Tools for Building Important Relationships Practica
Dru Scott
AUD $23.72
Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer
Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer
William B Martin
AUD $20.92
Crisp: Retailing Smarts Series: Providing Personalized Customer Service Big Book
Crisp: Retailing Smarts Series: Providing Personalized Customer Service Big Book
Taggart Robert;Debbie Publications CrispWoodbury
AUD $37.42
Critical Thinking in Consumer Behavior: Cases and Experiential Exercises
Critical Thinking in Consumer Behavior: Cases and Experiential Exercises
Judy Graham
AUD $131.27
Customer Astonishment: 10 Secrets to World-Class Customer Care
Customer Astonishment: 10 Secrets to World-Class Customer Care
Darby Checketts;Paul B Brown
AUD $22.42
Customer Friendly: The Organizational Architecture of Service
Customer Friendly: The Organizational Architecture of Service
James Ziegenfuss
AUD $80.50
Customer Friendly: The Organizational Architecture of Service
Jr Ziegenfuss James T
AUD $142.89
Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits
Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits
Lerzan Aksoy;Timothy L Bejou DavidKeiningham
AUD $73.40
Customer Service and Beyond
Customer Service and Beyond
Dawn Mushill
AUD $31.92
Customer Service Done Right
Customer Service Done Right
Zarifa Willard
AUD $55.78
Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service
Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service
Ivanka Menken
AUD $68.88
Customer Service Nightmares
Customer Service Nightmares
Nancy J Friedman
AUD $19.42
Customer Service Skills for Success
Customer Service Skills for Success
Robert W Lucas
AUD $160.65
Customer Service-Wbs
Steck-Vaughn Company
AUD $27.20
Customer Service: A Practical Approach
Elaine K Harris
AUD $122.82
Customer Service: A Practical Approach
Customer Service: A Practical Approach
Elaine K Harris
AUD $115.50
Customer Service: Aiming for Excellence
Customer Service: Aiming for Excellence
Timothy P Bonomo
AUD $28.40
Customer Service: Career Success Through Customer Loyalty
Paul R Timm
AUD $147.84
Customer Service: Career Success Through Customer Loyalty
Paul R Timm
AUD $157.67
Customer-Driven Change: What Customers Know, Employees Think, and Managers Overlook
Customer-Driven Change: What Customers Know, Employees Think, and Managers Overlook
Bud Taylor
AUD $40.42
Dancing with the Customer: 101 Lessons Towards Service Supremacy
Dancing with the Customer: 101 Lessons Towards Service Supremacy
Paul Dorrian
AUD $22.42
Delivering Unforgettable Customer Service: The Guide for Implementing Perfect Service in Your Organization
Delivering Unforgettable Customer Service: The Guide for Implementing Perfect Service in Your Organization
Ivanka Menken
AUD $68.88
Earning Success: Do You Know What You Don't Know?
Bill Lisowski
AUD $20.99
Exceeding Customer Expectations: What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers
Exceeding Customer Expectations: What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers (CD)
Kirk Kazanjian;Alan Sklar
AUD $38.94
Excellence in Service: Advanced + CBT, Instructor's Edition
Axzo Press
AUD $45.00
Excellence in Service: Advanced, Student Manual
Axzo Press
AUD $45.00
Excellence in Service: Basic + CBT, Instructor's Edition
Axzo Press
AUD $45.00


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