From Conflict to Conciliation: How to Defuse Difficult Situations
by John M Novak (9781412979863)

"From Conflict to Conciliation" is a step-by-step, practical guide for teachers, counselors, and administrators who are navigating difficult situations and want to use the least amount of time and energy possible. William Watson Purkey, John J. Schmidt, and John M. Novak describe the "Six-C Process"-moving through the stages of Concern, Confer, Consult, Confront, Combat, and Conciliate. The Six-C Process is as much a way of relating to oneself and others as it is a method, technique, or skill. Based on sound educational principles, this resource provides specific strategies and techniques that work well in a variety of educational settings and with a variety of situations and relationships.

USD $31.95

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