Release Date: 29 August 2011
Format: Hardcover
Pages: 184
Category: Network Management
Publisher: Pearson Education Heg USA
ISBN: 9780132692076
ISBN-10: 0132692074
The business customer's self-help guide to getting the right IT services, on the right terms - without IT hassles, and without overpaying!
- Empowers executives to deal effectively with CIOs, internal IT management, and external IT suppliers, negotiate the best service value, and make sure they're getting the quality and ROI they expect.
- By ITIL architect Sharon Taylor - admired worldwide as 'The Queen of IT Service Management'!
- Shows how to leverage standard ITSM practices without ever losing focus on the business.
Service Intelligence shows business customers how to get the IT services they want and need - on their terms, without IT hassles. World-renowned IT Service Management pioneer and ITIL architect Sharon Taylor explains ITSM from a true business point of view, empowering business executives to negotiate IT services more effectively, and make sure they're getting the value and ROI they're paying for. Taylor cuts through the jargon typically associated with ITSM, helping managers drive value from ITSM practices without requiring them to become highly technical or take their eyes off the busine
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