Release Date: 15 October 2009
Format: Paperback
Pages: 269
Category: Network Management
Publisher: Apress
ISBN: 9781430225478
ISBN-10: 1430225475
There is currently no concise manual for support people on how to treat customers, management, colleagues, and customers. This book delivers 101 short and concise pieces of advice with actual examples that readers can use immediately to improve their technical support career. This book does not require cover-to-cover reading-readers can skip around to find the information they most need to access at a given time.
What you'll learn
This book delivers short and concise advice with actual examples that readers can use immediately to improve their technical support career.
Who is this book for?
This book is for technical support managers and staff.
USD $39.99
Dispatch: 3 to 7 business days, stock levels permitting
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