The One Minute Apology: A powerful way to make things better
by Kenneth Blanchard (9780007160068)

The business classic "The One Minute Manager" introduced three secrets of management: one minute goal-setting, one minute praisings and one minute reprimands. Told in Ken Blanchard's signature style, this business parable - the fourth secret of the "One Minute Manager" - presents a concept that, implemented properly, is one of the most powerful actions for improving company and employee morale. Step-by-step, Blanchard teaches readers how to accept responsibility for their errors and to deal with the cause of the damage while maintaining their integrity.

USD $22.43

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