The culture of work is changing - emotional intelligence is increasingly recognized as much as academic intelligence - empathy is centre stage, compassion no longer a dirty word. But how do you adapt to this new world? How do you develop empathy and compassion, both within yourself and the wider workplace - and how do you apply the theory of emotional intelligence to real-life situations? This work sets out to offers some answers. Drawing on real-life case studies, insights and experience, "Thinking Heart, Feeling Mind" helps you understand the dynamics of this new culture, and illustrates how emotional intelligence can be applied in practice - whether to resolve difficult team or personal issues or to promote a healthier, more cohesive environment across the organization.