James A Fitzsimmons;Mona J Fitzsimmons

MP Service Management with Student CD with Service Model CD

James A Fitzsimmons;Mona J Fitzsimmons

ISBN:9780072959581

Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations...more details
Format:Hardcover  

AUD $321.95

 This title is not held in stock & is ordered from suppliers, subject to availability.

New Service Development: Creating Memorable Experiences

James A Fitzsimmons;James Fitzsimmons Mona JFitzsimmons

ISBN:9780761917427


...more details
Format:Paperback / softback  Pages:344

AUD $125.00

 This title is not held in stock & is ordered from suppliers, subject to availability.

New Service Development: Creating Memorable Experiences

James A Fitzsimmons;Mona J Fitzsimmons

ISBN:9780761917410


...more details
Format:Hardback  Pages:344

AUD $285.00

 This title is not held in stock & is ordered from suppliers, subject to availability.




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