Building Customer-Brand Relationships
by Don E Schultz;Marian Barnes Beth EAzzaro (9780765617996)

Building Customer-Brand Relationships
 

Don E Schultz;Marian Barnes Beth EAzzaro


Release Date: 23 February 2009
Format: Paperback / softback
Pages: 480
Category: Customer Service
Publisher: Taylor and Francis
ISBN: 9780765617996
ISBN-10: 0765617994



Almost every advertising, promotion, or marketing communications textbook is based on an inside-out approach, focusing on what the marketer wants to communicate to customers and prospects. This text takes a different view - that the marketer and the customer build the ongoing brand value together. Rather than the marketer trying to 'sell', the role of the marketer is to help customer buy. To do that, a customer view is vital and customer insight is essential. Customer insights allow the marketer to understand which audiences are important for a product, what delivery forms are appropriate, and what type of content is beneficial. "Building Customer-Brand Relationships" is themed around the four key elements marketing communicators use in developing programs - audiences, brands, delivery, and content - but provides an innovative approach to marketing communications in the 'push-pull' marketplace that combines traditional outbound communications (advertising, sales promotion, direct marketing, and PR) with the inbound or 'pull' media of Internet, mobile communications, social networks, and more. Its 'customer-centric' media planning approach covers media decision before dealing with creative development, and emphasizes measurement and accountability. The text's concepts have been used successfully around the world, and can be adapted and adjusted to any type of product or service.

AUD $105.00

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