Call Center Performance Enhancement Using Simulation and Modeling
by Jon Anton;Vivek Hall BillBapat (9781557531827)

Call Center Performance Enhancement Using Simulation and Modeling
 

Jon Anton;Vivek Hall BillBapat


Release Date: 15 December 1999
Format: Paperback
Pages: 180
Category: Customer Service
Publisher: Purdue University Press/Atlas Books
ISBN: 9781557531827
ISBN-10: 155753182X



"A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies (e.g. Bank of America, United Parcel Service)." - Book News, Inc.

AUD $79.00

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