Calming Upset Customers, Fourth Edition: Stay in Control in Any Situation
by Rebecca Morgan (9781426018343)

Calming Upset Customers, Fourth Edition: Stay in Control in Any Situation
 
Rebecca Morgan
Release Date: 18 December 2009
Format: Paperback / softback
Pages: 86
Category: Economics, Finance, Business & Management
Publisher: Cengage Learning
ISBN: 9781426018343
ISBN-10: 1426018347



When a customer is upset with your company, you have an opportunity. You can “become the company,” defuse the situation, win the customer over, and ensure continued business. That’s a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry.

AUD $29.95

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