Create Devoted Customers: Winfluence Secrets for Immediate Customer Service Improvement
by Dennis L Rosen (9780981880808)

Create Devoted Customers: Winfluence Secrets for Immediate Customer Service Improvement
 
Dennis L Rosen
Release Date: 01 April 2009
Format: Paperback
Pages: 199
Category: Customer Service
ISBN: 9780981880808
ISBN-10: 0981880800



The author explains how to bring customers back to the business and improve the bottom line. Emphasis is placed on finding highly valued, low-cost-to-implement actions that create an emotional tie with customers and give a competitive advantage in customer service. Topics covered include the importance of going beyond the basics of performance, customer perceptions, managing customer expectations, motivating employees and complaint handling.

AUD $38.95

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