Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer
by William B Martin (9781560525998)

Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer
 
William B Martin
Release Date: 29 September 2000
Format: Paperback
Pages: 128
Category: Customer Service
Publisher: Cengage Learning
ISBN: 9781560525998
ISBN-10: 1560525991



The techniques and tools covered in this book will help you understand the basic needs of customers, outline four reasons why quality service is important, teach you how to handle complaints and difficult customers, and help you anticipate your customeras needs. Everyone in an organization has something to do with customers daily. Customer service is the foundation on which success and profitability can be built. This book guides you through the establishment of quality customer service procedures to build your companyas business. The principles covered can be applied for internal and external customers alike.

AUD $22.95

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