Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits
by Lerzan Aksoy;Timothy L Bejou DavidKeiningham (9780789034366)

Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits
 

Lerzan Aksoy;Timothy L Bejou DavidKeiningham


Release Date: 01 December 2006
Format: Paperback
Pages: 156
Category: Customer Service
Publisher: Taylor and Francis
ISBN: 9780789034366
ISBN-10: 0789034360



The customer lifetime value (CLV) concept is extensively changing the way today's business is managed. A student or practitioner needs to understand CLV to best gain the competitive edge in business. Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits is a text that shows in detail how managers and researchers can best use CLV to a business's advantage. This valuable resource explores various practical approaches to the measurement and management of customer value that focus on maximizing profitability and growth. Leading thinkers discuss how to leverage CLV in all aspects of business, including customer management, employee management, and firm valuation. Everyone needing to prepare a business for success in the future should read this book.

AUD $89.99

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