Customer Service: Aiming for Excellence
by Timothy P Bonomo (9781553695424)

Customer Service: Aiming for Excellence
 

Timothy P Bonomo


Release Date: 01 July 2002
Format: Paperback
Pages: 80
Category: Customer Service
Publisher: Trafford Publishing
ISBN: 9781553695424
ISBN-10: 1553695429



Customer Service, Aiming for Excellence is a fast-paced, humourous and fresh approach to Customer Service that will benefit both first time employees and seasoned professionals as well. This easy-to-read, 'one sitting', book tells you how to handle different customers instead of just why you need to. The fun and insights are inescapable and 'it provides the tools to deal with difficult situations with confidence and a greater understanding of the underlying motives behind behavior'.
Customer Service, Aiming for Excellence introduces the concept of "Linked Pairs," the relationships between the situations/conditions that cause a problem and the generally appropriate techniques that aid in solving it.
Aiming for Excellence also teaches you to identify the 5 customer types and how best to handle them based on their personality.
The book also discusses Opportunities for Excellence, Everyday Extraordinary Service and Professionalism. If you have already read a book on customer service, have some fun and add this one to your list. If you read only one book on customer service make this one it

AUD $24.95

 This title is not held in stock & is ordered from suppliers, subject to availability.



Write a customer review of Customer Service: Aiming for Excellence.



If you like this title please tell others:

tell others

post to your Facebook wall post on Twitter post on Digg recommend to Stumbleupon bookmark on Delicious RSS feed send to a friend


Australian BookShop
Australian Bookshop. Established 2003
Search
Shopping Cart Customer Support


HolisticPage
International Online Store
of Inspiration
we ship everywhere
Australia Post
Australia Wide
.
Worldwide