Customer Service and Beyond
by Dawn Mushill (9781934509227)

Customer Service and Beyond

Dawn Mushill

Release Date: 01 September 2008
Format: Paperback
Pages: 296
Category: Customer Service
Publisher: Femme Osage Publishing
ISBN: 9781934509227
ISBN-10: 1934509221

In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have shifted the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps.and some of us are clumsy.

AUD $29.95

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