Customer Service: Career Success Through Customer Loyalty
by Paul R Timm (9780132236584)

Customer Service: Career Success Through Customer Loyalty
Paul R Timm
Release Date: 28 February 2007
Format: Paperback / softback
Pages: 281
Category: Customer Service
ISBN: 9780132236584
ISBN-10: 0132236583

"Customer Service: Career Success in the Service Economy, 4e "provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the book is filled with examples that demonstrate the link between service skills and career achievement. This edition emphasizes the impact of customer loyalty on business growth and discusses how to measure a company's ration of promoters, or Net Promoter Score. Throughout the book, there is an emphasis on exceeding customer expectations and translating customer loyalty into personal and corporate success. Explains why certain actions lead to better customer loyalty, and provides specific ways to accomplish these behaviors. Goes well beyond canned responses to help readers apply creative solutions to ever-changing problems. A greater emphasis on loyaltyand the latest techniques such as the Net Promoter Score, exceeding expectations, customer-friendly technology etc. Examines how loyalty translates to business growth and development through recommendations, referrals and promotions. This book is for employees and managers of customer service departments and human resource training departments.

AUD $127.95

 This title is not held in stock & is ordered from suppliers, subject to availability.

View other Paul R Timm titles like "Customer Service: Career Success Through Customer Loyalty"

Write a customer review of Customer Service: Career Success Through Customer Loyalty.

If you like this title please tell others:

tell others

post to your Facebook wall post on Twitter post on Digg recommend to Stumbleupon bookmark on Delicious RSS feed send to a friend

Australian BookShop
Australian Bookshop. Established 2003
Shopping Cart Customer Support

International Online Store
of Inspiration
we ship everywhere
Australia Post
Australia Wide