Customer Service Done Right
by Zarifa Willard (9781413423389)

Customer Service Done Right
 

Zarifa Willard


Release Date: 01 December 2003
Format: Hardcover
Pages: 192
Category: Customer Service
ISBN: 9781413423389
ISBN-10: 1413423388



Customer satisfaction must be a focus for every business expecting to succeed. Customers are the lifelines of businesses; very satisfied customers return and market your business. This book teaches individuals, teams, departments and organizations to effective ways to retain customers and attract new ones. 7Earn a reputation for service excellence 7Provide service excellence with existing staff 7Neutralize competition through service excellence 7Self-survey critical points of service at your business 7Create customer loyalty through customer complaints 7Change negative employee behaviors Read this book, and grow your business in a slow or thriving marketplace.

AUD $42.95

 This title is not held in stock & is ordered from suppliers, subject to availability.



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