Customer Service Nightmares
by Nancy J Friedman (9781560524984)

Customer Service Nightmares
Nancy J Friedman
Release Date: 31 July 1998
Format: Paperback / softback
Pages: 154
Category: Customer Service
Publisher: Cengage Learning
ISBN: 9781560524984
ISBN-10: 1560524987

From the Experience of everyone's worst day comes a collection of real stories of some of the worst customer service nightmares ever experienced. With invaluable clarity, Nancy Friedman, The Telephone Doctor(R), examines these incredible stories and shares her experienced insights with you. A perfect primer on the worst customer service practices and how to avoid or correct them.

AUD $32.95

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