Customer Service Skills for Success
by Robert W Lucas (9780073545448)

Customer Service Skills for Success
Robert W Lucas
Release Date: 14 January 2008
Format: Paperback / softback
Pages: 294
Category: Customer Service
ISBN: 9780073545448
ISBN-10: 0073545449

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel. .

AUD $103.95

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