HolisticPage Customer Service Promise
HolisticPage promise to give you good old fashioned quality service and friendly advice. You also get to talk to a live human being on the other end of the line to answer your call.
HolisticPage Customer Guarantee Policy
HolisticPage guarantee provides you an International Consumer Protection Rights Policy. This includes replacements for lost, damaged in transit and faulty goods.
HolisticPage 14 Day Defective Warranty Gurantee
Any item found to be defective when received or incorrect, may be returned within 14 days and a replacement will be forwarded.
A search box is on every page in the right hand top corner.You can search for an item in a number of ways:
- By typing any keyword for an Author, Title, or Genre in the "Search Box", or
- By searching the categories page and selecting your category.
HolisticPage has 130 countries currencies. Click here to select your country currency. Once you have selected your country
currency all product prices will automatically be shown in your currency. Please note that prices may vary slightly from those shown due to foreign currency conversions.
Making Your Purchase
1. Choose your Item.
2. Click the "Buy or Add to Cart" button. (you will proceeed to the "Shopping Cart" page)
3. Adjust your quantity (in the number box)
4. Click "Update Basket" (the quantity and total will automatically update)
5. Click "Continue Shopping" or "Proceed To Checkout" and complete your details and address for your secure order processing.
1. Credit Cards: HolisticPage process Mastercard, Visa Card and American Express
2. Telephone Payment: If you prefer to order by the telephone. Please contact our Customer Service Team on 02 4959 9097.
Business Hours: 8am - 6pm Monday to Friday, 9am - 4pm Saturdays. (EST)
3. PayPal: Select the drop down box at the bottom of the checkout Page then click the "Buy" button and then follow the simple process of payment via Pay Pal.
4. Electronic Funds Transfer (EFT): Click the "Buy" button and the HolisticPage bank details will be presented to you.
5. Personal Cheque or Bank Cheque: Click the "Buy" button and the HolisticPage postal details will be displayed to you.
Payable to HolisticPage, PO BOX 48, Blackalls Park NSW 2283. We will post your order on receipt of your cheque.
Credit Card Payment Processing (Australia)
Credit card payments are only processed when your order is ready to post. If only part of your order is posted then only the appropriate amount is processed. The balance of your order is processed when the other items in your order are ready for posting.
NB: Special order item(s) payments are processed on receipt of your order.
Secure On-line Ordering
HolisticPage ensures the security of your details and online processing transactions. We provide you with peace of mind when making your purchases. Sending your orders and credit card details are safe and secure with our online secure servers using SSL (Secure Sockets Layers) 128 bit encryption. All details are securely encrypted.
When you place an order you enter into a secure transaction and please ensure the following occurs:
What is Encryption?
1. In your browser address bar "https" appears when you are in the check-out page, and
2. A small gold padlock at the right hand side of your browser address bar appears
(The above encryption safely ensures all your data is processed securely and confidentially)
An encrypted SSL connection requires all information sent between a user and a server to be encrypted by protecting confidential and private information from interception over the Internet. All information and data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering and is automatically detects if the data has been altered in transit. This ensures users can confidently send private data, such as credit card numbers and other personal information through a secure server.
Post Charges (Australia Only)
CDs: To simplify the process we have a set post fee for CDs of $5.00 per order. Therefore 1 or more CDs incur the single freight charge.
Books: We have a set fee per order of $7.00 for 1 book or more.
NB: Some books are large and heavy in weight and HolisticPage reserve the right in these cases to charge $8 - $10.00 an order.
Shipping and Delivery Times
Most items are shipped within a 3 - 10 working days of recieving your order. If any delays occur HolisticPage will contact you by email or telephone. (please ensure your phone number is on your order form so we can do this) If you order on-line, you will receive an immediate email acknowledgement of your order.
Express post is shipping time only. (not item availability) Additional costs usually apply.
Australia Post Delivery Time (Estimates Only)
- Sydney and Near NSW is 24 Hours,
- NSW Country and ACT 1 - 2 Days
- Melbourne 2 Days
- Melbourne Country 2-3 Days
- Brisbane 2 Days
- Qld near 2 - 3 days
- QLD Far 3 - 5 Days
- SA 2 -3 Days
- NT 5 Days
- Perth 5 - 7 Days
- WA Country 7 - 10 days
- Tasmania 3 Days
International Post Delivery
International delivery times vary. Delays may occur in receiving items due to stock being unavailable. This may be caused by short supply or reprints. We also do not carry all items on our website.
If you require your order to be registered or insured please notify us by email or telephone.
HolisticPage takes great care and pride in our packaging. All items are packaged as best as possible to reduce any possible damage.
HolisticPage provides a gift wrapping service for books and CDs. Please request this service when completing your details in the shopping cart and notify us in the message box. If your gift is to be sent direct to a third party please include their name and address and make a comment not to include the receipted invoice.
Receipts and Invoices
HolisticPage encloses your receipted GST invoice with each order.
HolisticPage respects your privacy and your personal information is confidential. We do not sell, rent or exchange our customer's details or email addresses with any third parties. (unless the law requests us to do so)
Any item found to be defective when received or incorrect, may be returned within 14 days and a replacement will be forwarded without delay (depending on stock being available).
Orders may be changed within 24 hours of your order. We do not accept item returns for "Change Of Mind" or incorrect orders.
Notification of item cancellations must be provided to HolisticPage within 24 hours of an order placed and or prior to shipping.
Refund/Return Items Policy
HolisticPage does not provide refunds or returns unless the following occurs. HolisticPage refunds/returns policy on items are classified as following:
- "Damaged in Transit"
- "Incorrectly Shipped"
- "Lost Item(s)"
- "Faulty Item(s)"
Damaged in Transit
If you receive an item which appears to have been “Damaged in Transit” please take the following steps:
- Notify HolisticPage Customer Service Team immediately (Ph: +612 4959 9097)
- Ensure all items are packaged securely, (for return shipping) and
- Place your name, telephone number and address along with the item(s) you are returning.
HolisticPage will replace at no charge any incorrect shipped items. Ensure all items are packaged securely and return them to HolisticPage, with your invoice order number on the address label. Place your name, telephone number and address along with the item(s) you are returning.
Please contact HolisticPage to confirm shipping dates and order details.
HolisticPage will replace at no charge all faulty items. When returning to HolisticPage please ensure all items are packaged securely. Ensure all items are packaged securely and return them, with your order number on the address label. Please note your name, telephone number and address on a note with the item(s) you are returning.
How can we improve? If you have any suggestions or comments on how to improve our services and HolisticPage web site content, we would welcome your comments.
Customer Service Team
Office Hours: 8am - 6pm Monday to Friday, 9am - 4pm Saturdays. (EST)
Blackalls Park NSW 2283 Australia
Tel: 02 4959 9097
ABN 40 467 659 515
* Please note all hours are Australian Eastern Standard Time