Dancing with the Customer: 101 Lessons Towards Service Supremacy
by Paul Dorrian (9781415200322)

Dancing with the Customer: 101 Lessons Towards Service Supremacy
 

Paul Dorrian


Release Date: 01 February 2008
Format: Paperback
Pages: 199
Category: Customer Service
ISBN: 9781415200322
ISBN-10: 1415200327



This easy-to-read book provides guidelines for the creation of service and market supremacy by using customer service as a strategic tool.Among the 101 lessons covered are: *developing a competitive frame of mind*guidelines for executives and managers as to how this can be achieved*creating the proper service infrastructure*the practices necessary to create service supremacy*how employees should behave when interacting with customers.The book also provides fundamental reminders as to the importance of service as a strategic weapon. It is an invaluable aide to any business wishing to increase its market share and retain customer loyalty.

AUD $19.95

 This title is not held in stock & is ordered from suppliers, subject to availability.



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