Excellence in Service: Basic + CBT, Instructor's Edition
by Axzo Press (9781418846077)

Excellence in Service: Basic + CBT, Instructor's Edition
Axzo Press
Release Date: 20 December 2004
Format: Mixed media product
Pages: 112
Category: Economics, Finance, Business & Management
Publisher: Cengage Learning
ISBN: 9781418846077
ISBN-10: 1418846074

This ILT Series course teaches students the basics of customer service. Students will learn how to develop and maintain a positive attitude, show extra attentiveness to customers, use customer-friendly language, and deal effectively with customer complaints and problems. Finally, students learn how to build rapport with customers, interpret non-verbal communication skills, provide quality customer service over the telephone, and communicate effectively through e-mail. This instructor's edition is designed for quick scanning in the classroom, and filled with interactive exercises. Comes with a companion CBT program.

AUD $57.95

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