Gary Walker;Richard Kern HarrisSchiesser
Release Date: 10 May 2004
The hands-on guide to production acceptance: the most critical stage of system development.
-- Presents detailed, start-to-finish processes for managing the production acceptance phase of any mission-critical system.
-- Covers every aspect of production acceptance: technology, processes and people.
-- Answers to the most frequently asked questions about production acceptance, from one of the field's leading experts.
Production acceptance is where the rubber meets the road: where internal customers, IT decision-makers, and support professionals must work together to make sure their mission-critical software is truly ready for prime time. In this book, leading consultant Gary Walker presents systematic, proven methods and guidelines for ensuring that production acceptance works -- and that the resulting software delivers the high levels of reliability, availability, and serviceability it promises. Drawing upon his extensive experience working with Fortune 500 clients, Walker presents the most detailed guide to production acceptance available in any book on the market today. Walker covers every step of the process, and all three key elements: technology, people, and process. Walker views production acceptance in the broadest sense, going far beyond quality assurance to include ongoing communications between developers, support professionals, and users. IT Production Acceptance includes a detailed infrastructure planning workbook, checklists that define clear roles and responsibilities for every participant, and coverage of every key production control function, based on a proven 3-tier support model.
This title is not held in stock & is ordered from suppliers, subject to availability.