LISTENING WITH EMPATHY
by John Selby (9781571745149)

LISTENING WITH EMPATHY
 
John Selby
Release Date: 28 Feb 2007
Format: Hardback
Pages: 239
Publisher: Brumby Books
ISBN: 9781571745149
ISBN-10: 1571745149



Provides a simple yet astonishingly effective 4-step mood-boosting method that allows you to harness your natural brightness and warmth in sales and service situations. Based on the principle that if you feel good, your clients will too, this follow-up to Take Charge of Your Mind (Hampton Roads, 2006, ISBN 1-57174-467-3) offers a practical toolkit for feeling great in your own skin in the present moment, rapidly shifting from negative to genuinely positive moods at work, and making authentic heart contact with customers, clients, and colleagues. Selby developed the method's quick, unobtrusive exercises through his work as a top business consultant, and he shares real-life stories of clients whose happiness and success have skyrocketed since mastering them.

AUD $39.95

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