MP Service Management with Student CD with Service Model CD
by James A Fitzsimmons;Mona J Fitzsimmons (9780072959581)

MP Service Management with Student CD with Service Model CD
 
James A Fitzsimmons;Mona J Fitzsimmons
Release Date: 10 December 0130
Format: Hardcover
Category: Operational Research
ISBN: 9780072959581
ISBN-10: 0072959584



Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management, 4/e also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.

AUD $321.95

 This title is not held in stock & is ordered from suppliers, subject to availability.


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