Trust - A Shock to the System - A Practical Guide
by Richard Dean Smith (9781590336465)

Trust - A Shock to the System - A Practical Guide
Richard Dean Smith
Format: Hardback
Pages: 120
Category: Health Systems & Services
Publisher: Nova Science Publishers Inc
ISBN: 9781590336465
ISBN-10: 1590336461

Gaining a patient's trust, or the trust of a patient's family, may seem to be a given, but achieving trust is a fragile, individual, hazardous endeavour. In an era of distrust of institutions and professions, the patient must trust the staff of doctors, nurses, and therapists before a working therapeutic relationship can be established. In recent decades, coping with angry and difficult people produced numerous books, consultants, and seminars. This book approaches the issue from the standpoint of developing a working, trusting relationship with patients and families, and the pitfalls that one may encounter. The author discovers that the individuals -- patients, family members, visitors -- behave in circumstance of illness in the same manner they behave in other aspects of their lives: at home, at the grocery store, at the airport, etc. While most people are reasonable, given their trying circumstances, a small number are distrustful, difficult, and consume inordinate time and energy of the staff. The book outlines situations and problem individuals encountered and how to cope with them. Trust is not an academic study, but a practical guide. The recommendations presented developed from trial and implementation in daily practice. Trust concentrates on behaviour and its management in a medical setting with no attempt at analysis.

AUD $77.95

 This title is not held in stock & is ordered from suppliers, subject to availability.

View other Richard Dean Smith titles like "Trust - A Shock to the System - A Practical Guide"

Write a customer review of Trust - A Shock to the System - A Practical Guide.

If you like this title please tell others:

tell others

post to your Facebook wall post on Twitter post on Digg recommend to Stumbleupon bookmark on Delicious RSS feed send to a friend

Australian BookShop
Australian Bookshop. Established 2003
Shopping Cart Customer Support

International Online Store
of Inspiration
we ship everywhere
Australia Post
Australia Wide