Mel et al Silberman
Release Date: 03 May 2004
Format: Paperback / softback
The demands of organizational success today include:
Doing more with less; Bringing people together; &
Building leadership. The common denominator among these
challenges is the ability to work PeopleSmart.
Individuals who are PeopleSmart know how to open others
up rather than make them defensive or resistant. They
have a knack for defusing tension rather than creating
it. They set a good example through their own behaviour
on the job and can inspire and influence others with
weaker skills. Working PeopleSmart describes the 6 core
strategies used by PeopleSmart individuals to deal
effectively with customers, colleagues, supervisors, and
direct reports and shows how to apply them in the
toughest workplace situations.
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